Public Storage - Frisco - 8388 FM 423

I had a great experience with Public Storage thanks to Corey! He was super helpful in getting me ready to move out of my storage unit and made sure I didn’t incur any additional fees. He explained everything clearly, was very attentive, and went out of his way to make the process smooth and stress-free. On top of that, he was extremely nice and professional throughout. I really appreciate the excellent customer service—thank you, Corey!

Mr. Corey was so very helpful, knowledgeable and very professional. He knows every detail of his job and provides comfortable processing. He speaks with intention and will make your move-in process easy!

I couldn't pay on the website. Eventually got through to somebody and made an appointment to complete the sign up on site. Nobody turned up, couldn't get a hold of anybody to help. Office manager phone always goes to vm and never returns calls. Eventually got signed up,went to move my stuff in and there's no push carts.

Went to go look at my unit before moving in my stuff later this month, Corey was the manager there and he was so kind and answered all of my questions! Although it was not the most convenient time for him, I never felt rushed or like he was in a hurry!

Ok, update.... 1/11/2024 they called me days ago and offered me to transfer to another unit, but this time, a drive access... Ok, I'm here, and guess what??? They wanted to charge me for the transfer and lose my previous payment 😒 Why did you call me and offer me to move to a real drive access unit and want me to pay for the new one if I already paid the monthly of my storage unit. Please tell the girl front desk to be more friendly , never a good morning or how can I help you! I rented public storage before in other locations and never had any issues. I rented online a drive access car storage unit ...... but when i arrived, the surprise wasn't a drive access unit.... it's outside but not allowed to drive close of the unit.... I'm so disappointed with public storage.... I don't feel secure if I want to go when it is dark, unit it's close to an empty land, and it looks like someone can hide.