CubeSmart Self Storage TX Fort Worthy N Freeway

Our unit is clearly broken into Possibly by someone who works here because I don’t see a forced break. I made the mistake of trusting their lock instead of getting my own. They took a bag and a gold ring.

I hate to go too . Most of my 20-25? Years there have been great . Although to have had precious items amounting to over $15,000-$20,000+ stolen in burglaries committed by employees and nothing done about it while monthly fees continue to increase really makes that property no longer acceptable. Just know one of the only reasons I have stayed this last go around IS BECAUSE OF YOU AND YOUR WILLINGNESS TO ACCOMMODATE ME DURING THIS MOST STRESSFUL TIME. I appreciate you and your very professional people and customer service skills more than you can imagine. As a business owner and an employer of at least 100 people...my main goal, my job is to keep them loyal and happy and feeling respected and appreciated. I do not hesitate to tell them individually, often. I've had some really good times and experiences at that location and will do my best to accentuate the positive and certainly be thankful you are there now and displaying customer appreciation skills like it should be. Thank You for making this move out less emotional...lots of good memories there too INCLUDING YOU. Thank You for all you do and for all your help for me. Sincerely Deborah Robertson #C-120 & 122

🌟🌟🌟🌟🌟 Outstanding Service & Clean Facility – Highly Recommend! I recently rented a storage unit at CubeSmart on 613 N Fwy in Fort Worth, and I have to say – the experience was absolutely seamless from start to finish. The facility is well-maintained, secure, and easy to access, which gave me complete peace of mind. A HUGE shout-out to Brianna for her incredible customer service. From the moment I walked in, she was extremely helpful, knowledgeable, and genuinely cared about making sure I found the right unit for my needs. She went above and beyond to answer all of my questions, provided great options, and even helped me take advantage of some special offers that saved me money. Her friendly attitude and professionalism truly stood out. --- Side Note: Brianna, thank you again for your patience and top-notch assistance. You're definitely a standout employee and made my day with your kindness and support!

Brianna the manager is a complete liar! She said they have signs about asphalt being done and where and not to go. I called because they had the gate wide open, no signs of where and not to go due to using cheap asphalt to cover broken pavement. Unfortunately my storage unit happened to be in an area that seemed to be completed, so I proceeded to my unit I pay for. Once again no signs on not to enter area because cheap asphalt wasn’t finished curing. Please see picture of alleged no “warning signs” of anything down my storage alley. I had to walk all the way to the end of the entire building with my belongings because of the inconvenience and incompetence. Not sure who set this up, but apparently this company is using the cheapest company to replace asphalt and they had no ideas about having signs. That’s the first class of hazmat training, clearly they aren’t certified. Even the city ad signs to areas they’ve completed so no one will walk on it. They were so concerned about the asphalt and not my safety. I will be moving my belongings asap! You guys could’ve at least paid a little bit extra to have this done over night where people don’t have access to their units. But once again, I’m not the one making the decisions. I wish this company the best luck! Please also work on removing urine smells of homeless people breaking in and urinating all over there new asphalt. Hopefully one day cube smart can afford concrete.

I just started using the 5’ x 7’ x 8’ storage unit and it is working great for me! Plus the hallways are so easy to access for movning my items back and forth. Management is very nice, communicative and overall great! I will update later when I have kept this unit for longer, but so far so good!